Customer Service Representative

Handles all inbound and outbound calls; providing exceptional customer service to all callers and Merchant partners. First line of contact for the business, routing calls to internal departments as necessary.
o Overall
Excellent customer service skills
Positive "Can Do" attitude
Work to achieve departmental goals supporting overall business objectives
o Authorizations
Authorize Fuel Card Transactions
Cancel Fuel Card Transactions when Needed
o Authorize EFS TransChecks
o Carrier Functions
Provide Assistance to Carriers
Perform Card Maintenance
Perform Check Maintenance
Provide Account Balances
o Research Card and Check Problems/Issues
o Settlements
Perform Settlements for ACH and Check Writing Truck Stops
Research Settlement Issues
Fax Settlement Reports when Needed
o Universal Cards
Assist Drivers with Universal Card Issues
Reset Universal Card PIN
o Order Supplies
o Prepare Competitor Check Payments via Email
o Progressively learn new skills until all skills are handled
o Complete Other Department Duties when Needed
o Staff the Receptionist Desk
o Regular reliable attendance and punctuality are essential functions of this job.
o Proficient with Microsoft Office; including Excel, Word, Outlook
o Proficient with Google Products; including Gmail, Google Chat, Google Documents; and Calendar
o Ability to multi-task and learn multiple systems to support all call types
Education and/or Experience
o High school diploma or equivalent. 2 years of customer service experience is preferred.

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