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Technical Operations Support Technician

Company Name:
Electronic Funds Source LLC
One of the main purposes for this position is to monitor the Production systems/processes to prevent or minimize problems. This position works the off business hours (2nd and 3rd shift M-F and also Saturday and Sunday). Responsibilities also include acting as the helpdesk for other business users working off hours and to process requests for employees.
Setup employees system access (Active Directory, VPN, Tandem, Stratus, Informix, SQL, Gmail, Google Apps, etc)
Setup computer access (laptop, desktop)
Setup employees phone access (Cisco phone and Cisco Agent)
Monitor systems and create tickets for all problems.
Complete tasks on the daily operations checklist (Tandem, Linux, Informix, SQL, Stratus)
Handle incoming calls, emails, IMs and walkups professionally and efficiently.
Create tickets for all issues reported and escalate as required.
Engage in every issue and work on behalf of the customer to get the issue resolved within the SLA for the ticket priority.
Process customer changes to user accounts
Assist customers with use of the Web Maintenance functions and reports.
Assist employees with use of Microsoft Office.
Assist employees with use of Cisco phone system.
Install approved software requests on employee computers
Apply Microsoft OS Image to employee computers
Execute previously created SQL queries.
Provide support to Terminal Fuel Sites and Merchant locations.
Provide support to customers with Real-Time interface software packages.
On-going cross training within the department and other related departments.
Other duties and projects as assigned
Basic knowledge of computer systems/networks, computers, printers and copiers.
Basic knowledge of the Internet, Internet browsers and cell phones.
Working knowledge of Microsoft Office
Impeccable customer service and communication skills
Manages time well and can multi-task.
Self-motivated, self-starter, strong self-discipline, and business curiosity.
A team player with high energy.
Ability to review information and act decisively. Identify and diagnose customer issues and create an acceptable solution for both parties.
Excellent follow through from start to finish with strong attention to detail.
Schedule flexibility to assist with open shifts as needed.
Ability to work holiday's as required.
Education and or Experience
High school diploma required.
Date: 2014-08-20
Country: US
State: MN
City: Chanhassen
Postal Code: 55317
Category: Information Technology

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