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Permit Agent

Company Name:
Electronic Funds Source LLC
This is a fast paced work environment that requires strong attention to detail, accuracy, sense of urgency, superior multi-tasking skills, and data entry skills. As a Customer Service Permit Agent you will also be responsible for managing customer and State/Province relationships.
Operations Management:
Receive permit requests from customers and process with individual States/Provinces (orders are generated via phone, fax, web)
Validate routing
Validate permit orders for completeness and accuracy
Follow-up with customers and States/Provinces on permit status, issues with permits, etc.
Other projects as assigned
Customer Service/Account Relationship Management:
Meet volume and accuracy goals
Develop and maintain professional working relationships with customers and internal staff
Manage high-level national accounts to meet service level agreements
Convey a strong sense of urgency to drive problems towards resolution
Learn and understand customer needs to ensure customer satisfaction
Required:
High School diploma or equivalent
Excellent attention to detail and data entry skills with proven accuracy
Excellent verbal communication and customer service skills
Excellent organizational skills
Proven ability to multi-task and prioritize
Proven ability with tasks and/or projects to follow through to completion
Initiative, information seeking, strong desire to learn and achieve
A sense of urgency with a positive attitude
Preferred:
Minimum of at least one year previous customer service experience
Date: 2014-07-16
Country: US
State: MN
City: Chanhassen
Postal Code: 55317
Category: Customer Service/Support

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